At Vipspaw, we carefully prepare every order to ensure it arrives safely and ready for your next adventure together.

All orders are shipped with trusted carriers such as PostNL, DHL or FedEx. Once your order has been processed, you will receive a tracking number by email so you can follow your shipment every step of the way.

Shipping Rates & Delivery Times

The Netherlands

• Free shipping on orders over €75
• €6 shipping fee on orders under €75
• Delivery time: 6–9 business days

Belgium

• Free shipping on orders over €75
• €6 shipping fee on orders under €75
• Delivery time: 6–9 business days

Rest of Europe

• Free shipping on orders over €75
• €6 shipping fee on orders under €75
• Delivery time: 6–9 business days

United Kingdom

• Free shipping on orders over €75
• €6 shipping fee on orders under €75
• Delivery time: 6–11 business days

United States

• Free shipping on orders over €75
• €6 shipping fee on orders under €75
• Delivery time: 8–13 business days

Rest of the World

• Free shipping on orders over €75
• €6 shipping fee on orders under €75
• Delivery time: 6–13 business days

Please note that delivery times are estimates and may vary during busy periods or due to customs processing.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery at info@vipspaw.eu.

If the item is confirmed to be defective, we will provide a replacement. If a replacement is not available, a full refund will be issued.

Returns

You have the right to return your order within 14 days of receiving it.

To start a return, please contact us at info@vipspaw.eu.

Once we have received and inspected the returned item, your refund will be processed within 14 days.

Sale Items

Items purchased during a sale or marked as final sale cannot be refunded. These items may only be exchanged or converted into store credit.

Return Conditions

• Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
• Returned items must be unused and in their original condition.
• All original packaging and tags must be attached.
• We recommend using a tracked shipping service, as Vipspaw is not responsible for returns lost in transit.

If you have any questions, feel free to contact us at info@vipspaw.eu.